Upgraded to El Capitan...and now Spyder4 won't calibrate...help!

[ShannonV]

Upgraded. Maybe shouldn't have....now my Spyder 4 pro isn't working like it did. Are they not compatible? My Macbook is 3 yrs old

[ShannonV]

Wait. My MacBook is only 2 years old. If that makes a difference

[Damien Symonds]

Have you checked for upgrades to the Spyder software also?

[ShannonV]

Yeah. Tried that. Downloaded the updates. No luck.

[Damien Symonds]

I'm so sorry, this is out of my league.

4 hours ago, ShannonV said:

now my Spyder 4 pro isn't working like it did

In what way isn't it working?  Is it not launching at all?

[ShannonV]

It doesn't stop midway for brightness, and at the end, when I hit save it reverts to the original Mac calibration - very blue. I contacted Datacolor. 

[Brian]

I sense a Spyder5 Pro is in your future...

[ShannonV]

Well. Damn. That's my fear too. I haven't heard back from Datacolor yet, so there is still a teeny bit of hope...

 

just in case....good sales on the spyder5?

[Damien Symonds]

How long since you last used the Spyder successfully?

[ShannonV]

February. They emailed me some things to try, so I will try it out tomorrow and see

[ShannonV]

Ok, so before I do what they've asked, I want to know your opinion. In order to try and fix this I have to delete all the old stuff from my Spyder, including my old profiles. Right now, I can revert to an old profile, which matches my prints, and at least edit. I am in the middle of editing a wedding. If this doesn't work, I will have to recalibrate with a new calibrator. My brightness may or may not match my previous target, I can't confirm without the calibration. - but I matched my prints as close as possible. So long story short, would you finish the wedding and then figure out the calibrator?

[Damien Symonds]

Yes, finish the wedding first.

[Brian]

I agree. Use that profile that matches your prints and get that wedding done. Your old profile will be way better than the default Mac one.