chasitywatkins Posted January 30, 2016 Share Posted January 30, 2016 My friend sent me an image he wants me to edit. The ICC profile says it's not accepted. Is that something he can change on his end? I am not even sure where to find the information about the profile. Here is what it looks like zoomed in. Let me know what else you need! Link to comment Share on other sites More sharing options...
Christina Keddie Posted January 30, 2016 Share Posted January 30, 2016 Why are you trying to use an ICC profile, and what ICC profile are you trying to use? Note that his file is untagged, which is bad. Send him this troubleshooter so he can go through and fix his default settings for all future files, and this troubleshooter so he can fix the color space for this file and any other files he's already brought into PS. Link to comment Share on other sites More sharing options...
chasitywatkins Posted January 30, 2016 Author Share Posted January 30, 2016 I am NOT trying to use it. I don't even know what an ICC profile is LOL! As soon as I open it up in PS "The embedded ICC profile cannot be used because the ICC profile version is not supported. Ignoring the profile". He doesn't even have PS. I just talked to him, and he uploaded from his SD card straight to dropbox. Maybe that's the problem? Could it be a dslr camera setting? I really know NOTHING about file types etc. Need to read up on that!!! (Oh and yeah I thought the "untagged" was bad.) Link to comment Share on other sites More sharing options...
Damien Symonds Posted January 30, 2016 Share Posted January 30, 2016 Hi Chasity, how many photos has he sent you? If it's more than one, do they all throw this error? Link to comment Share on other sites More sharing options...
chasitywatkins Posted January 30, 2016 Author Share Posted January 30, 2016 He sent me 6 photos, and yes they are all the same way. Link to comment Share on other sites More sharing options...
chasitywatkins Posted January 30, 2016 Author Share Posted January 30, 2016 Ok, se he just sent me this "As it would turn out, I did load those images to my computer first and then uploaded to dropbox." So?? Link to comment Share on other sites More sharing options...
Damien Symonds Posted January 30, 2016 Share Posted January 30, 2016 Do you happen to know what camera they were shot on? If you go to File>File Info, it should tell you. Link to comment Share on other sites More sharing options...
chasitywatkins Posted January 30, 2016 Author Share Posted January 30, 2016 I tried to look that up, it didn't tell me! Weird?? I will ask him! Link to comment Share on other sites More sharing options...
chasitywatkins Posted January 30, 2016 Author Share Posted January 30, 2016 Rebel XS...so its old!! lol Link to comment Share on other sites More sharing options...
Damien Symonds Posted January 30, 2016 Share Posted January 30, 2016 Oh! Those are Facebook dimensions. See how it says 2048? You need to ask him for the original camera files. Link to comment Share on other sites More sharing options...
chasitywatkins Posted January 30, 2016 Author Share Posted January 30, 2016 Yeah!! I thought that was weird because that's what I always crop to, but he says he sent the originals and never uploaded to fb. I am going to have re-download and send again. I think his memory is failing him! LOL 1 Link to comment Share on other sites More sharing options...
chasitywatkins Posted January 30, 2016 Author Share Posted January 30, 2016 Is it possible that he has his camera set to take that size images? He swears he has never cropped on put on Facebook. Link to comment Share on other sites More sharing options...
chasitywatkins Posted January 30, 2016 Author Share Posted January 30, 2016 Your images should be 3888 x 2592 they are only 2048x1365 the 2048 is specific to fb I never uploaded them to Facebook though ? I don't get it ok that one is right!! I seriously never uploaded them to Facebook...I don't get it i dunno!! all thrones in dropbox were like that the ones* ok that posted weird!! Anyway he sent me a new one and it uploaded fine. Link to comment Share on other sites More sharing options...
chasitywatkins Posted January 30, 2016 Author Share Posted January 30, 2016 My guess is maybe it's a dropbox issue? Because even if they were on Facebook at one point, why would the ICC profile or whatever be weird? I download images all the time from fb and edit them!! (When given permission of course hahaha!) What do you think? Sorry for so many replies. Link to comment Share on other sites More sharing options...
Damien Symonds Posted January 30, 2016 Share Posted January 30, 2016 Maybe you're right. But I haven't heard of Dropbox doing it. It's more likely something on his computer. Link to comment Share on other sites More sharing options...
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