JoJo momo Posted March 21, 2020 Share Posted March 21, 2020 I'm unable to adjust laptop brightness. I think I have a driver problem, but I'm scared to use any of the googled tutorials that I've found. The keyboard shortcuts don't work, and I can't locate the "display adapter" option that I'm instructed to go to. I have a PC laptop running Windows 10 and Photoshop cc. It is under 6 months old, and has 16.0GB of RAM. Its hard drive has 821GB free out of 931GB. The last time I shut down was earlier today. I run a cleanup program about once a week. Link to comment Share on other sites More sharing options...
Damien Symonds Posted March 21, 2020 Share Posted March 21, 2020 Hi @JoJo momo, Brian will be along soon to give you better advice, but in the meantime can you right-click on your desktop and choose "Display settings" ... ... then show us a screenshot of the Display window that opens up? Link to comment Share on other sites More sharing options...
JoJo momo Posted March 21, 2020 Author Share Posted March 21, 2020 Link to comment Share on other sites More sharing options...
JoJo momo Posted March 21, 2020 Author Share Posted March 21, 2020 Link to comment Share on other sites More sharing options...
Damien Symonds Posted March 21, 2020 Share Posted March 21, 2020 8 minutes ago, JoJo momo said: Can you scroll up a bit? I need to see what's above the "Color profile" bit. Link to comment Share on other sites More sharing options...
JoJo momo Posted March 21, 2020 Author Share Posted March 21, 2020 Link to comment Share on other sites More sharing options...
Damien Symonds Posted March 21, 2020 Share Posted March 21, 2020 The Brightness slider should definitely be at the top of that window. But this is more than just a brightness problem, because your Resolution field is also greyed out. It smells like a graphics driver issue to me. Link to comment Share on other sites More sharing options...
Damien Symonds Posted March 21, 2020 Share Posted March 21, 2020 3 hours ago, JoJo momo said: I can't locate the "display adapter" option that I'm instructed to go to. I'm not sure what instructions you've seen, but the way I do it is hold down the Windows key and hit the S key, which brings up my search bar, then I type "device manager". When I launch Device Manager I see the Display Adaptor as one of the options. Link to comment Share on other sites More sharing options...
JoJo momo Posted March 22, 2020 Author Share Posted March 22, 2020 It's not there! Link to comment Share on other sites More sharing options...
Damien Symonds Posted March 22, 2020 Share Posted March 22, 2020 Wow. Ok, we'd better wait for @Brian on this one. 1 Link to comment Share on other sites More sharing options...
Brian Posted March 22, 2020 Share Posted March 22, 2020 Yeah, your video driver is really screwed up. Can you right click on the very top item in the device manager list, where it says laptop-blah blah blah and do a “Scan for new devices.” We will start there. Also, have you rebooted? What is the status of Windows Updates? Have you done a Windows Update recently? 1 Link to comment Share on other sites More sharing options...
JoJo momo Posted March 22, 2020 Author Share Posted March 22, 2020 Windows updates are all up to date. I completely shut down every night. I'm going to scan for new devices now. Link to comment Share on other sites More sharing options...
JoJo momo Posted March 22, 2020 Author Share Posted March 22, 2020 I don't have "scan for new devices" Link to comment Share on other sites More sharing options...
Damien Symonds Posted March 22, 2020 Share Posted March 22, 2020 Mine says "Scan for hardware changes" the same as yours. Give it a try. Link to comment Share on other sites More sharing options...
JoJo momo Posted March 22, 2020 Author Share Posted March 22, 2020 I did. It blinked, but I couldn't see any changes. Link to comment Share on other sites More sharing options...
Brian Posted March 23, 2020 Share Posted March 23, 2020 6 hours ago, JoJo momo said: Windows updates are all up to date. Windows Update LIES. Unless you click on "Check for Updates" and it comes back with saying "You are up to date..." (or something similar) do not trust it. So after checking for Windows updates, I want you to click on the Start Button and just start typing the letters CMD. Command Prompt should appear in the Start Menu at the top and I want you to RIGHT-CLICK IT AND SELECT "RUN AS ADMINISTRATOR." When the Command Box pops up, type the following: sfc /scannow Let Windows do its "System File Check." This will take awhile. Hopefully it will fix things, if not I have a few more commands to run. 1 Link to comment Share on other sites More sharing options...
JoJo momo Posted March 23, 2020 Author Share Posted March 23, 2020 No change, and windows updates are completely complete. Link to comment Share on other sites More sharing options...
Brian Posted March 23, 2020 Share Posted March 23, 2020 Sorry, I can't read that screen shot. Can you use the Snip-It tool so I can get a closer look at what it says? Have you rebooted since running SFC? Link to comment Share on other sites More sharing options...
JoJo momo Posted March 24, 2020 Author Share Posted March 24, 2020 Hopefully this is better. Sorry Link to comment Share on other sites More sharing options...
JoJo momo Posted March 24, 2020 Author Share Posted March 24, 2020 I think it's just getting worse! I didn't mean to paste it twice the last time. Link to comment Share on other sites More sharing options...
Brian Posted March 24, 2020 Share Posted March 24, 2020 OK, it's what I suspected. You Windows is botched up. It seems to have repaired some files, no telling which ones. What we are going to need to do is open up another Command Prompt box with it in an "elevated" status, which you right click and "Run as Administrator." This is very important as the following commands won't work unless you run CMD.exe as an Administrator, even though you might be logged in as one. Once you get the elevated command prompt box open, type the following: DISM /Online /Cleanup-Image /ScanHealth {press enter & let it do its thing.) Hopefully it will come back with saying there is a problem and it can repair it. Then type the next command: DISM /Online /Cleanup-Image /RestoreHealth {press enter & let it do its thing.) This will take awhile, so be sure to have your laptop plugged in. Link to comment Share on other sites More sharing options...
Brian Posted March 24, 2020 Share Posted March 24, 2020 After the DISM commands complete, reboot your laptop. Then run the SFC /Scannow command again. You might have to run this multiple times for it to get everything. Link to comment Share on other sites More sharing options...
JoJo momo Posted March 24, 2020 Author Share Posted March 24, 2020 Alrighty! I'll give it a go! Link to comment Share on other sites More sharing options...
JoJo momo Posted March 24, 2020 Author Share Posted March 24, 2020 Link to comment Share on other sites More sharing options...
JoJo momo Posted March 24, 2020 Author Share Posted March 24, 2020 I thought it was going to work... Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now