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Now I have a new problem !!!!!!! none of my files for my test prints will pull up in my lab. everything is greyed out! Im seriously about to beat my head against the wall.

Screen Shot 2020-09-28 at 6.57.36 PM.png

Edited by Sommer sweeney
problem solved , I fixed it.
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15 minutes ago, Sommer sweeney said:

This screen shot I only entered the res value box of 300 and then cropped. now just save as jpeg?

Screen Shot 2020-09-28 at 6.41.31 PM.png

Yes, if you want to do this, that's fine.  You didn't NEED to do it, because your file was already 300ppi, but if this helps you sleep better at night, go for it.

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Just now, Sommer sweeney said:

Now I have a new problem !!!!!!! none of my files for my test prints will pull up in my lab. everything is greyed out! Im seriously about to beat my head against the wall.

Screen Shot 2020-09-28 at 6.57.36 PM.png

If you go to another folder and try to choose another (random) jpeg file does it work?

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Hey, great!

Do they mean that all the photos need to be exactly square in those dimensions?

Or do they mean that portrait photos need to be 400 high, and landscape photos need to be 400 wide?  Have you taken a look at their website to check?

In fact, may I have a link to their website?

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