Damien Symonds

Well, that's vital, right? We need to know if Zenfolio is shrinking your files. So, find one one your computer that you know you uploaded. Check what its pixel dimensions are, and its file size in megabytes. Both of these stats are important. Then download that file. Check its pixel dimensions, and file size. Let me know how they compare.

Ok, and you've been uploading them to the site? And have you downloaded any of them again (as if you were a client) to see if they're still the same size?

Oh, that's easy. Just choose the Crop Tool, and enter "15in" and "11in" in the Width and Height fields of the options bar, and make sure the Resolution field remains blank. This last part is REALLY important - you must not impose a resolution. Then crop, and save the jpeg at Level 10.

These two pages seem relevant somehow: http://www.zenfolio.com/us/z/help/support-center#/customer/en/portal/articles/408314-image-resolution http://www.zenfolio.com/us/z/help/support-center#/customer/en/portal/articles/408312-display-images-sizes The first one sure does make it seem like you can upload full-resolution files.

"(max file sizes vary by plan)" Do you have more information about that?

You need to have a website which allows you to host full-resolution files. Maybe you need to pay for a pro subscription or something like that?

Phew!

That's good news. Are they all ok?

When you posted this question, I didn't realise you were talking about the same website. I assumed people would be viewing the photos on your website, and telling you which ones they'd like to order; then you would prepare those photos in high-resolution (at 11:15) and email them to them. But was I wrong about that?

Remember how you found this? The bolded part is really important. These sizes are for online presentation only. They're MUCH too small to be downloaded and printed. At this point in the thread, we were just discussing how to put your photos on your website for people to view them. At least, that's what I thought we were discussing.

Then let's start again. This is REALLY important, because it's catastrophic if you get it wrong. I'm going back to read the thread again from the start, so I can get my head straight.

Also, could you do this? https://www.damiensymonds.net/thread1.html

Some information here: https://www.damiensymonds.net/how-do-i-retrieve-lost-or-damaged-images.html

I'm not talking about the shape, I'm talking about the size. 1100x850 is not even one megapixel. You need at least six megapixels for printing.

Hi Carol, did you format the card in your camera, or in your computer?

What is your question, exactly?

That's regrettable, but it's only four wasted years out of your entire life. There's plenty of time to make up for your mistake.

Elements is awesome. Persevere with it, because you'll be AMAZED at how good your photos can be. Start here: https://www.damiensymonds.net/trainingialm.html

Why would they download them? Do they know they can't print them? Do YOU know they can't print them? They're MUCH too small.

Not crazy at all. Thousands and thousands of people make the same mistake as you. Apple are great at marketing, not so great at making screens. Edit on the 24" one, and use the 27" one for panels, email, etc.

The important question is, does either screen match your pro lab prints?

Hi Karen, is the 24" one running from the 27" computer? It's not attached to a different computer? This is very common, I'm afraid, and pretty much un-fix-able when you have poor-quality screens like these. Which Spyder do you have?

Can we clarify one more time? These images (the 1100x850 ones) aren't the ones you're letting the clients download, are they?

Yeah, maybe better change it to the size we've been working on, eh?

Still a little inconsistent, but enormously improved from the older ones.