Damien Symonds

No specific suggestions. Just make sure you make it VERY clear that this is THEIR fault. The same file should not print so vastly differently on two different media.

Strangely, he does have some green patches on his fingers - what's that from? But overall, this looks ok. So, did you ask the lab about this issue? What did they say?

Have you ever had a chance to look at them on other people's computers?

No, definitely don't try it letter by letter. That wouldn't be efficient. If you can't get the text to line up, go straight to removing them with Content Aware Fill.

Oh DARN. Anyway, I'll show you want I'd envisaged. Once you have that black text layer, change its blend mode to "Overlay" then lower the opacity (I think somewhere between 60 and 70% might work).

You definitely don't have to calibrate for different products. This is a job for soft-proofing. Before we discuss this further, could you post the print file here in the thread for me, so I can see it?

Yeah. At 100% Luminosity it's a bit too dull, but at 100% Normal is far too glowy.

In the preferences there's a "Reset" button, but it only does the warning dialogs. Quite a few people mistake it for the real thing. Phew! Glad we got there. Now please read, read, and read again, until it STICKS: https://www.damiensymonds.net/2014/06/the-wide-gamut-myth.html

Yes. I don't see how. Bridge and ACR are ok, and they're both Adobe programs using the same graphics card.

Whoa. Yes, that's correct. That's how it should be. Ok, there's clearly something wrong with your Photoshop. It's not recognising profiles somehow. I urge you to reset its preferences completely. If that fails, you might need to reinstall it completely. Google will tell you how to reset Photoshop's preferences. It involves holding down the Ctrl Alt and Shift keys while launching it.

Then your Color Settings mustn't be on "North America General Purpose 2". Can you show me a screenshot of your Color Settings screen?

Try this. Add a Levels layer: RGB 0/0.50/255 and 10/255 Green 0/0.95/255 Blue 0/0.90/255 Then duplicate that Levels layer. Change the second one to Luminosity mode. Now you have two Levels layers which are identical, except one is Normal mode and one is Luminosity mode, are you with me so far? Change the "Normal" one to 30% opacity, and the "Luminosity" one to 70% opacity. (Or another variation adding up to 100% to your taste). See what you think.

Then I don't know, I'm so sorry. I use Firefox too, and I just tried Edge, and your portrait ones look fine on both. Smaller, obviously, than the landscape ones, but definitely not blurry or grainy. Have other people told you that your photos look this way to them?

Ok, interesting. Can you tell me which web browser you use? The reason I ask is, because our computer screens are landscape, portrait photos need to be resized more aggressively to fit on screen. And some web browsers are better than others at on-the-fly image resizing, you see. So I'm wondering if that's the reason you're seeing a problem on your screen, when I, as I browse your FB photos, can't see a problem on mine.

Can you tell me where you're viewing your Facebook photos? On your computer, tablet, phone, or all three?

Hi Joan, just to check, have you read this one? https://www.damiensymonds.net/art_facebook.html

You need to turn this on: https://www.damiensymonds.net/tscs/blackarrow.gif

I just noticed that the PSD file in this screenshot is sRGB, but the photo you posted for me is Adobe RGB. Can you show me the screenshot when you have the Adobe RGB photo open?

Ok! Do you have that font in your Photoshop? I have Myriad Pro, and it's close, but not quite exact.

Maybe you can just google what font LR uses for its watermark?

Oh, interesting. How about when you open a raw file in ACR, then from there into Photoshop? Does ACR match Bridge, or Photoshop?

I am pleased to hear that, yes. Do you still have LR installed? I'm interested to know if we can figure out what that font is. If we can type over the white text in black, exactly aligned, it will speed up the fix significantly.

Are you there?

Fantastic. Can you post one or two of those photos here in the thread? Also, can you test something for me? With one of the photos open in Photoshop, go to Edit>Assign profile, and assign the monitor profile to the image. Does it make it closer to the print, or further away? Or no change? Also, please confirm that your PS Color Settings are on "North America General Purpose 2". Anything else is catastrophic.