Brian

You answered your own question. Thank you for taking the time to read and poke around. Personally, I have NEVER experienced a 3rd party replacement battery working in a laptop. It seems that the only ones that work the best and longest, are the OEM batteries, and they are expensive. Combine that with the fact of they are impossible to find after 3-6 months after you purchase the laptop. 5 Years for a laptop is a good run. My usual thinking is around 36-40 months, on the average/across-the-board, before a laptop starts locking up or running "slow."

The long version of my above comment, is your laptop is meant for portability, not running PS efficiently. Sure it will run, but it's a laptop that has "Average" horsepower and nothing Earth-Shattering. It's fine for wasting time on Facebook, answering e-mail, writing contracts,, buying stuff on Amazon and running PS & Quickbooks to a certain degree, but like I said, it's not Earth-Shattering. If you are looking for speed, I would not invest a dime into this laptop and would look for something that has higher specs. (You are maxed out at 8GB of RAM and take the money you'd spend on a SSD Drive and put it towards a new laptop.) If you search the threads here in Ask Brian, I've answered the "What Laptop to buy..." question a bunch of times. Personally, I do not recommend laptops for photo-editing. It's so easy to back yourself into a corner technology-wise with a laptop. A person spends all that money, only to have to fork out even more money on a completely different laptop because you can't upgrade the damn thing. It's like buying a stock Honda Civic and then wanting to off-road race in the "Baja 1000." Or go "Muddin' in a Prius. LOL!!

You are maxed out at 8GB. Your free HD space is fine for the moment. Save up your money and buy a new laptop, or better yet...buy a desktop!!

I'm out of ideas. Sorry.

Correct. Give this video a watch. Even though the iMac is from 2012 on the video, Apple hasn't changed the design for the current iMacs. It goes in the same way.

I think we really need to get to the bottom of why your images are "Bombing Out" and coming back as "recovered." Once we figure that part out, things will be clearer. Other than resetting Bridge, I'm kinda out of ideas. You might have to call Adobe. One more important thing... What version of the Mac OS are you running and have you updated it recently?

Something is wrong with Bridge. I also don't like the 8GB of RAM and 148GB free out of 250GB. This is one of the problems with a Mac laptop. You can't really upgrade it. But before getting into that, have you reset Bridge? I gave instructions in this thread:

With today's Photoshop, you'll want to have at least 16GB of RAM, preferably more. (32GB is a good target.) That said, Adobe is relying on the GPU (Graphic Processing Unit) to help aid with performance. So if you have video that is built onto the motherboard, which doesn't have it's own dedicated GPU and Video Memory, then you have a performance hit there. In which case, you will probably need to upgrade your power supply and purchase a fancy video card with its own VIDEO MEMORY and GPU. Depending on the model of your computer, it might not be worth going this route. If you are looking for speed, it's better to invest in a low-end gaming system and not your typical $500 off-the-shelf-special from a Big Box store. (Not implying anything, just giving an example.) I'd start by heading to Crucial.com and run their scanning tool. It should take you to a page with your options. You can post screenshots in this thread and I should be able to translate them. RAM is fairly cheap these days, so now is a good time to buy.

HARD DRIVE. 243.24GB free out of 999.35GB is not good. You want that "free" number closer to 500GB.

One more thing, the screws on the access panel do not come off. They have little retainers, so when you unscrew each screw, it will stay on the access panel.

Here is a video demonstrating the process. You will want to REMOVE the existing RAM so that all the banks are empty. When you go to install the RAM, it only goes in one way, so if it doesn't fit, flip it over and try again. You will need a little "Umph" to insert the RAM fully in each slot. I had a friend try to do it and she said it wouldn't work. It turns out that she "Had to make her fingers hurt a little..." in order to get the RAM fully seated.

The reason why I'm suggesting you purchase the 4GB sticks is that in 2011, Apple started changing things. Some systems would support 8GB sticks, others didn't. Some computers would only go up to 16GB Max, others would go up to 32GB. Apple never really made an official statement, but in my experience, if the iMac as a built-in DVD SuperDrive, I can almost guarantee you that your Mac goes up to 16GB and takes 4GB DIMMs in each socket. The 8GB DIMMs started in the 2012-era with iMacs that didn't have a DVD Drive built in. That said, there were models that took the 8GB sticks. The Crucial Scanning Tool will help determining this.

I wouldn't bother upgrading the internal HD on your iMac. SSD or otherwise, since it's from 2011. Yes, it will speed things up, but it's more of a hassle than anything. I would increase the RAM to 16GB. That will require a quantity of four 4GB DIMMs. Since you have 4GB now, that is a quantity of two 2GB DIMMs. You will need to remove those two existing modules and install TWO 8GB kits. Your machine takes 4GB sticks, not 8GBs So if you are buying a 16GB kit, chances are that's two 8GB DIMMs, which is NOT what you want. I would purchase this External Thunderbolt Drive. It's cheaper than buying a 1TB SSD Drive, and will give you 4TB of storage. I would transfer all your data files over to it. Get the internal HD cleaned off. Once you hit more than 75% full on a HD when it comes to Macs, performance takes a huge hit. Combine that with 4GB (My God Woman, you need more RAM!!) and if your Mac Desktop has all sorts of files and folders, performance takes another hit. Now for the RAM. Chances are you will need TWO OF THESE KITS, but I still want you to run the Crucial System Scanner before buying anything.

One more question, what version of Windows?

What camera body? How much RAM? How much HD space is free?

It's possible that a PS CC update went through and it's not your fault. You might be calling Adove on this one.

How much crap do you have on the desktop? Do you have lots of files and folders on the Mac Desktop? I'm also concerned about the 250GB HD. That size is microscopic by today's standards.

Also, replacing the HD with a SSD is going to require someone who is either certified, or knows what they are doing. Replacing the HD requires removing the display, and the Macs from 2012 to present use a special glue to keep things together. (No, you can't buy this glue.) It's a real PITA and honestly, I'd invest in a large Thunderbolt EHD than attempt to replace the internal HD.

Getting a 1TB SSD drive isn't going to do much. Except speed things up. The problem is not your 1TB drive, the problem is that it's almost full. You want to keep 75% free. So I'd free up a few hundred gigs first, before blowing money on a SSD Drive. Target 400GB free to start. Time to delete those 75 Raw images of your lunch from 3 years ago. Be ruthless in culling.

1. I'd run the Crucial Scanning tool to make sure you are buying the correct RAM type. All those little numbers mean something and it's better to get matching sticks. Just buying the cheapest option on Amazon may not be the best candidate 2. What make model year is your iMac? Hopefully it's a 27". If it's a current 21.5" model, you can't upgrade it yourself. Only the 27" models.

One of the biggest selling points is the "Ecosystem" with Macs. They are the primary source for repairs, you can schedule a class at the Genius Bar to teach you how to use your Mac, it's very user-centric. Of course, you pay for this with the cost of a new Mac. LOL!! Nothing is "free" but it's a nice selling feature.

I switched over to Mac in 2009. I didn't like the way Microsoft was headed and wanted to avoid Windows 8 like the plague. I poked around with Macs since 1984 and became a certified Apple repair tech in the 1990's. So I was one of two techs in my repair shop that fixed them. So when they switched to Intel CPUs, I was in the market for a new computer and liked their displays. So getting back into Photography, seeing a nice screen and knowing that Macs were regarded well (and still are) in the professional world, I opted for a 21.5" iMac. Keep in mind, this was when Apple did things right and didn't cripple the 21.5" iMacs. So you could get the $1499 Machine back then and it was just as good as the their 27" counterpart. The only difference was the screen size. So after pricing out a fancy IPS display and a decently fast Windows computer, the Mac was only a few hundred more. Combine that with the fact that I fix computers and printers and servers for my day job...when I come home, I don't want to fix my shit. I want to turn it on, get things done, then shut it off. I don't play games, I have an Xbox 1 for that. So for me, a Mac made sense. Fast forward to today. My official stance is, "Macs aren't better, they are just different..." There are two camps, one that swears by a Mac and the other will go into fits of rage questioning your sanity for spending money on a Mac. It used to be that the only system that had graphic arts / music stuff was only available on the Mac platform, so there is this entrenchment in the industry. Even today, you walk into a meeting with an Art Director for a commercial client with a Windows laptop under your arm, you have a very good chance of not being taken seriously. I know, I know...I can hear the AD members screaming that it doesn't make a difference in what you use and blah-blah-blah. I agree with you, it shouldn't, but it still happens. So you tell me, you meet with an Art Director from Nike or Coca-Cola, and you know they prefer Macs, you aren't gonna lose that $50,000 gig because you refuse to use a Mac; your ass is walking in with a Mac and you can't convince me otherwise!!! I have a friend who used to work for Nicelodeon Studios in NYC. (If you have kids in the 1990's, you have seen her work. Like the SpongeBob SquarePants Movie Logo, but I'm digressing.) She bitched that her $500 Windows PC ran circles around her Mac Pro, but as far as Nick was concerned, it was a Mac shop or you were not working for them, period. Currently, just as before, if you want Spreadsheets, Databases, and business stuff, that is better suited to Windows. Even though it's a lot better now in terms of Photoshop, you won't find many Macs in a Windows networked environment. It's still mostly Windows in your business/ medical environment, at least from my POV in the US. So now we come to Windows 10. I really don't like what Apple is doing with El Capitan (Adobe Software doesn't always play will with the latest Max OS) and Windows 10...I'm not too keen on the spying stuff that they do. They are taking a page from FB's playbook and likes to data-mine. (How do you think Win 10 is free at the moment??) Even if you try to turns all that stuff off, it's still there in some form. Nice? Eh? That being said, I might switch back to Win10 for my next computer. Or may get a 27" Mac. I'm really not sure. My advice: Try both. See what makes sense to you. If you want to spend the money for a Mac, go for it. If you feel like a Win10 computer makes sense, then buy one of those systems. Just make the decision based on your terms, not from people on the Internet.

Refurbished is fine, as long as you have a source to take it to to get fixed if needed. I do not recommend laptops for photo-editing. Period. But people just won't stop asking, and I'm tired of fighting/ repeating myself. Microsoft Employees wouldn't be doing that sort of thing. Well...it's really hard to believe. Someone from Russia or Nigeria? That I can believe. If you have to pay someone to get your files back, that's Ransomeware. But in your case you didn't seem to pay the thieves, but the Microsoft Support Fee to get your computer back. Viruses are SOOOO 1990's. People rarely get "Viruses" any more. It's more profitable to steal your identity or to lock out your computer and charge a ransome to get your stuff back. Google "Ransomeware" and all sorts of articles will pop up.

At the minimum, I would purchase this laptop. That being said, since you have a D810 and have massive files to edit, I would seriously take a look at this one or go for broke and get this laptop that has 64GB of RAM. While you are at it, buy one of these: http://www.bhphotovideo.com/c/product/650472-REG/Acratech_6005R_Viewing_Angle_Gauge_Red.html

Norton and McAfee are the first two programs that get circumvented. I wouldn't use either of them. LOL!! In addition, antivirus programs are subscription based these days. If you don't pay the annual fee to keep it up to date, the database that's within the program becomes out of date, which means it doesn't protect you from anything new. Ransomeware is the new kid on the block. It's not a virus per se, and is VERY easy to catch if you aren't careful. It's good that you aren't using that laptop anymore. Once you get Ransomware, you'll need to format it (completely clear it off) and reload everything. Even then I wouldn't trust it. Ransomeware is really Evil. There is no protection from it. You have to be very careful on what you download, what e-mail you open, even what websites you visit. I will say this, Macs are better at not catching this stuff.