Damien Symonds

You must restart or shut down your computer every.single.day.

Have you restarted now?

Yes, you certainly are.

Can you do this? https://www.damiensymonds.net/thread1.html

Right. Downloading ACR messed something up. You DEFINITELY didn't need to do that. Let's try something different. Go to Elements itself, choose File>Open, and navigate to a folder of raw files and open one. Does it open okay?

Okay, and if you choose Elements ... ?

No worries. And if you right-click on a photo, and choose "Open With" is Elements an option in there?

In that case, select one file, then hit this button:

Okay, and if you select one of those raw files, then double click it, it opens in Camera Raw okay?

Those are jpeg files. Let's talk about raw files please.

Are you still around, @Bridget?

Hi Bridget, could you show me a screenshot of Bridge?

I promise, it isn't there. On either photo you sent me. They're both *chef's kiss* perfect files.

Your A4 file is PERFECT. It's exactly the right size, exactly the right amount of noise, and absolutely no banding. That fact that you can see any banding at all in the file means there's a problem with your screen, or your eyes. What screen are you viewing on, and how is it calibrated? Then you need a new lab.

I don't think you actually realise how silly it sounds. Of COURSE you didn't need to convert to MM. You were supposed to enter "9in" and "6in" in the crop settings.

I don't understand. Why was that necessary? You don't need to convert anything.

Sure, go for it.

You still didn't get the size right It's close to 9x6, but not exactly.

Well yes, 28 is much too low.

Can you send me the 9x6 file that you sent to the lab? https://spaces.hightail.com/uplink/BellePhotography

A new lab. You've done everything perfectly.

Phew!

Wow, I haven't heard of this one before. Have you tried going to Tools > Cache > Purge cache for folder ?

No, use the layer. https://damiensymonds.net/tut_noise.html

Apply it across the whole photo.