Damien Symonds

Ok, and once more for me ... "Assign Profile" doesn't improve it?

Before you recalibrate, I need you to do this: https://www.damiensymonds.net/2013/10/how-to-properly-re-install-spyder.html

What the hell?????? Personal preference has NOTHING to do with this. I asked about print match only. Do you, or do you not, have pro lab prints in your hand right now, comparing them to their exact files on your screen?

Ok. Can I clarify a couple of things from your original post? Have you recalibrated since all this trouble began? Also ... When you first typed this you sure made it sound like the ACR colours were wrong. Can you confirm that you are now CERTAIN that the ACR colours are correct? Or to ask it another way, does Firefox match your prints exactly?

Thanks. And you said (just so I'm clear) that if you "Assign" your monitor profile to the image in Photoshop, it makes it even less like Firefox?

Ok, can you go through the motions for me? In Firefox, press Ctrl O to open a jpeg file which is saved on your hard drive somewhere. In Photoshop, open the same Jpeg file. Position Firefox and Photoshop beside each other, and take a screenshot for me, so I can see the difference.

In a way, that's good. That's correct behaviour. Unlike that weird fading thing. Good. So I want to know, does Firefox show correct colours, like ACR, or dull colours like Photoshop?

I've heard that for years. It's never happened yet.

I saw the video - so it happens as soon as you let go of the mouse, yes?

Yeah, scrap it, sorry.

I'm so sorry, I bet you've been trying to respond to this. There was a website problem while I was asleep. I've just cleared it, you can post again now.

A fade again, as you described before? Or instantaneous this time?

My poor son is begging me for a bike ride, I have to go, I'm so sorry. When I get back later I'll check in for your report about Firefox.

Ok, please swap the screens around 1 <-> 2. See if that makes any difference (it almost certainly won't.) Then install Firefox and set it up exactly per these instructions. Then, see what Firefox matches - ACR or PS.

Ok, next question. Back to the control panel - which screen is "Screen 1" and which is "Screen 2"? If you're like most people, the laptop will be #1, and the external will be #2, is that right? Oh, further to that question, which web browser do you use?

Let's continue our discussion here. Email is so clumsy. What screen are you editing on at the moment?

Just to check - your Color Setting (in the Edit menu) are still on "North America General Purpose 2" like they should be, right?

Ok, that's disappointing, but let's press on. You may return the screen to the normal profile now. In Photoshop, with your photo open, go to Edit>Assign Profile. Presently your image has sRGB, of course - I want you to assign the monitor profile to it instead. Then tell me if that makes the problem better, worse, different or no change.

While the screen is awful and green, can the difference still be seen? Sorry, I couldn't help myself. Channelling a bit of Dr Seuss I mean, while you're on the "toggle" profile, are ACR and PS still different?

Excellent. Next, I need you to do this: https://www.damiensymonds.net/art_vista.html Once the app and the profile is installed, I need to know if toggling the profile corrects the problem on the external screen. (It probably goes without saying, but I'll say it anyway, that the app needs to be on the screen you wish to toggle - the external one, in this case.)

Excellent. Next question, can you confirm that your screen setting is on "Extend"? It must be Extend, anything else is bad.

Ok, good. So it's definitely a problem related to a second screen, but it's not related to a specific second screen, because you've tried with both a screen and a TV, and the problem appeared with both. Am I summarising correctly so far?

Good. Now we come to the crux. Have you ever, in this whole sad process, seen Photoshop and ACR not match each other on the laptop screen? (I know what you said about the laptop screen not being a good match for the prints, nor a good interface for your eyes, but for now I just need to know if the ACR-PS match is rock-solid on it, no matter what.)

Ok, one more time. PLEASE answer the question.

Whoa, shit, no. Not the ACR filter. You must NEVER open that thing, under any circumstances. I'm talking about actual ACR, that you get when you open a raw file from your hard drive or Bridge.