Damien Symonds

Preferences>Advanced "Generate Monitor-sized Previews"

No they're bloody not. They print way too warm, I NEVER recommend anybody use them. The exact jpeg files you sent to the lab.

Those stripes are fairly broad. You'll be ok while the subjects more or less fill the frame, I figure. But if you take shots of them further away, it'll likely be a problem. And if there is a problem, it'll be a devil to fix. Yeah, maybe ask her to choose another.

That's perfectly 100%, I promise.

Are you saying that when you click on the image, the marching ants box doesn't appear?

When you say it's "not letting you" ... what's it doing, exactly?

And you're SURE there's nothing different about those photos? The way you took them, the way you edited them?

Is that the case with ALL your photos, or only these few troublesome ones?

Yes. Can you change that setting to "High Quality on Demand", then go to the Tools menu and purge the cache for that folder again. When you do that, all the raw files should look unedited. Then, when you click on a file, it should appear in the Preview panel briefly looking unedited, then it should change to look edited. I want to know if it does that, and if the change looks like the change you see in ACR.

I have to go out also. We'll continue later.

Well, 2 seconds is MUCH better than the 5-10 seconds that you reported earlier, so I'm very pleased about that. That small delay then change in ACR is very normal (although 2 seconds is still a bit longer than average). I'm not concerned about ACR. Everything points to Bridge not being set to "Always High Quality", but you assured me that it is.

Ok, let's forget about the jpegs for now. (We'll come back to them later, because they're important, but not in the way you think). If we boil this problem down to its bones, it's that raw files don't match between Bridge and ACR, yes?

Yeah, I fear so. Just to check - do you only have one screen? Not a dual-screen setup?

No, you did right. Although maybe we should have purged the entire cache too I can't figure out why you think it would have wiped out your workspace, even though you didn't check that box?

Did you get these three options?

Ok, good. In that case, I think we need to go to the (almost) nuclear option. You'll need to reset Bridge's preferences. http://planetphotoshop.com/resetting-bridges-preferences.html

This I need to see. Please open the raw file into ACR, and take a screenshot of it there. Then open one of the jpegs into PS (NOT via ACR, this is crucial) and take a screenshot of it there. Then post both screenshots for me.

But they do match ACR?

When you save a jpeg, are you doing it directly from ACR using the "Save as" button, or are you opening the file into Photoshop and saving there?

I also can't remember what you said - does ACR match the raw file, or the jpeg?

I think I forgot to ask - are they native raw files, or dngs?

Ok, now save a new jpeg from the raw file, and see what happens.

Have you raised this with the lab?

Hi Stephanie, can you post a few of the files here?

Yeah, sorry, I should have clarified that. I'm hoping that these changes might help preventing the problem in the future. I'll be interested to hear. However, I didn't expect it to fix the existing problem. So yes, you'll need to purge Bridge's cache. Don't purge the WHOLE cache at once. Just choose a folder in which there are some troublesome files, and purge the cache for that folder, via Bridge's Tools menu.