Damien Symonds

I've moved this into @Brian's area, because it's not my field of expertise. When you did the file recovery, did you use SanDisk's own recovery software? It's very good, by all accounts.

Look at the file sizes. They're clearly not real raw files.

How did you go?

Of course it's not great focus, but it's acceptable.

That sounds quite normal, yes. But they can vary wildly, of course. Have you read this? It's very likely those dullards aren't doing their noise removal properly.

Oh, that's great! Can you share the solution for anyone else who might come along with the same problem in the future?

This part can't be right. RAM comes in 2, 4, 8, 12, etc. Can you check again?

In case it's relevant, could you do this for us? https://www.damiensymonds.net/thread1.html

Hi @NicoleOncale, I've moved your post into Brian's area, because he's the expert in these matters. He'll be along soon.

Excellent. Then you might as well ask the question to be safe.

That is a VERY good question. Yes, the instructions seem to infer that it's 2000 wide for all photos, regardless of orientation. But do you have a way of confirming that? Do they have a help line or something?

Yes, use it for now, but it's not a long-term solution.

Same.

Hmmm ... it won't be CCFL, but it's worth trying RGB LED.

What other options do you have, beside White LED? Seems that the OS update caused the problem, eh?

Did you make sure the calibrator was plugged in before launching the software?

Me too

But yes, it is possible that your calibrator is getting a bit old. It's sad, but three years is a common lifespan for all sorts of electronic equipment nowadays, isn't it? Are there any other computers in the house that you could try calibrating with it, to see if the same magenta problem occurs? If so, we'd definitely point the finger at a failing calibrator.

Yes it is.

Hmmm ... I would have thought it would be White LED. Is that one of your options?

I'm not Brian, but I will chime in and say that whenever I've seen this before, it's because you've taken some of your photos with the camera on full automatic mode. Canon cameras tend to be jpeg-only on full auto. Could that be the case here?

How did this turn out, @Cathy Stark?

Indeed!

Already done: https://www.damiensymonds.net/act_web.html

Gosh, that sounds nasty! All the best with it!