Damien Symonds

@Alessia?

Essentially, it's a laptop. And gosh yes, turn off the ambient light thing. And yes, keep it fairly dark when calibrating. I mean, it doesn't need to be pitch black or anything, just dim.

Did you resolve this, @SteveG?

Tara?

It's not ideal, that's for sure, but it's the best available to you, I'm afraid.

Yep. Remember, you need to make your screen match those pro lab prints as closely as possible. It doesn't matter if you hate the prints, you still have to match them.

Oh, sorry. When you said "almost the same" I thought you meant the screen was almost the same as the prints. Ok. Does your Spyder4Elite have "SpyderTune" like the Spyder5Elite does?

Excellent. Then that's the one you edit on.

Right. And what about comparison to the Macbook?

Forget about the printer for now. We just need to concentrate on the monitor first. How does it compare to the pro lab prints?

You can't use those prints for monitor verification. You MUST use pro lab prints for that. Do you have any on hand?

Ok, first of all let's fix the most serious problem. https://www.damiensymonds.net/art_tscs000.html

No, they don't need to be physically connected. I'm sorry, what you're aiming for is almost impossible. It's very difficult even with good screens, but with POS Mac screens it's a bridge too far, I'm afraid. I don't have instructions for the S4E, but the S5E ones won't be miles different. Have you tried following them? https://www.damiensymonds.net/cal_S5Elite_mac1.html

Well, generally it's caused by poor maintenance of the printer.

Your files are perfect, I promise. This is not your problem. You can legitimately demand reprints.

No, actually send them to me please. Via the link I gave.

Hi Monique, do you mind sending me the exact print files that you sent to the lab, so I can take a close look at them?

No.

Well, colour space seems like a moot point at the moment, if you can't even open photos. Let's get this sorted first.

Oh yes, it's very robust. It only cleans up the clutter.

Well, that's the thing, we can't possibly guess. Over the years I've seen lack of hard drive space being responsible for all kinds of weird and unpredictable stuff. It might help the immediate problem, or it might not; but I guarantee you this - it will definitely prevent other problems in the future. And make sure you run CleanMyMac.

This is nasty. Brian always says you should have one third free hard drive space, and you don't even have one tenth. Barely even one twentieth. You HAVE to clear some space. NOW.

OH!!!!! Don't reinstall Photoshop yet!!!

Ok, it's completely FUBAR. You'll have to reinstall it.

Ok, wow. Something is screwy. If you are in Photoshop, and go to File>Open, can you navigate to the jpeg file you just tried, and open it that way? Also, can you do this for me? https://www.damiensymonds.net/thread1.html