Damien Symonds

No, sorry mate, you'll have to do a lot better than that, there's a lot of clipping at both ends. To start, do this.

No, I mean the original photos. Did you not have enough room to step back a bit?

Gee, what happened? Why are they all chopped off?

Now try the [ and ] keys.

Raw processing must always, and entirely, come before any Photoshop work, yes.

Oh! No, don't click there. Click here:

Ok, may I see a screenshot of your screen, including that Brush panel?

Oh dear, Barb. Read Module 11 of the Raw Class again.

No, I'll need the Brush Tool selected.

Ok. What about if you manually use the Size slider in the Brush panel? Does that work ok?

So sorry, could I have the whole screenshot? So I can see the toolbar and options bar and everything?

Great news!!!!

No, it's definitely not doing that. May I see some screenshots?

I've moved this post into Brian's area, because he's likely to have more info about this than me.

Yes, double-clicking is the same as Ctrl O.

Ok, can you do me a favour? When you select a raw file in Bridge, there are two ways to open it into ACR - one is Ctrl O (for "Open") and the other is Ctrl R (for "Raw"). Could you try both ways, and see if the problem exists both ways?

Hi Karen, is it only ACR where you're seeing weirdness? When you open the photos into Photoshop, is everything ok?

This is the best I can offer. I realise it's not very good.

Have they seen any of your images? I mean, do they know they have pure white backgrounds already?

This is not going to be easy, I'm afraid. Can you tell me the exact file requirements the printers have given you?

I'm so sorry, I can't discuss this here. Point #5 in the posting guidelines.

How did it go?

Everything exactly as normal. White balance, etc.

Sure! Just open the new version into Photoshop, then immediately Cmd A Cmd C Cmd W (select all, copy, close). Then go to your existing TIFF file, and select the Background layer, then Cmd V to paste. Immediately change the pasted layer to "Difference" blend mode. That's the easiest mode for this, you'll be able to move the layer around, and when it lines up to the underlying layer, it will be black. Make sure you do this at 100% zoom. Once it's aligned, make it "Normal" blend mode again. Finally, go to Image>Reveal All.

May I see a screenshot?