Damien Symonds

I click here: Then here: Which brings me here: You should see both your screens displayed as two rectangles, like mine. If you're only seeing one rectangle with "1|2" written in it, that's VERY bad. Scroll down a bit, and change to "Extend":

I don't recognise that screen. You go to the Start menu, and hit the little cog icon to get to settings. From there you choose "System", and then Display. Is that what you did?

May I see a screenshot of that?

Correct

Screenshot please.

In the Control Panel. It's the Displays one, I think. I'm out at the moment, I'll check for you later if you haven't found it.

Oh, yay! That's wonderful news.

I think I might be a dense idiot. Can you make sure your Display control panel doesn't have your screens set to "Duplicate"? That would be catastrophic. They must be on "Extend". Also, which one is designated as the Number 1 screen?

That's a soft-proofing issue, and we might as well pursue that now. https://www.damiensymonds.net/2010/03/bit-about-soft-proofing.html

I'm not expecting it to look any different, to be honest. I would be flabbergasted if it changed the on-screen appearance drastically and made it look like the prints. But we need to check, to rule it out. The other thing I'm curious about is how the prints are from other programs. For example, if you save a photo as a PDF file, then open it in Adobe Reader and print from there? Or, save it as a Jpeg then open with with Windows Viewer (or whatever the equivalent program is on your computer) and print from there?

Well, if you try to ignore the skintones, is pink still the problem in other areas?

There must be something we're missing here. Do you have any prints without people (skintones) in them to compare?

Well, let's hope you can get a calibration that you love.

Oh yes, I get that! I understand completely. You just ... have a shit computer with a shit screen, that's all.

I'm not optimistic, though

Well, here are the instructions for when the i1 arrives: https://www.damiensymonds.net/cal_i1DP_mac.html

Which calibrator did you have before? In what way aren't they matching?

Gee, it looks like it's too far the other way now? Like the desktop screen is now cooler?

That's weird.

Perfect.

How did this turn out in the end?

If you wanted, you could try to show him 100% crops from your file, and the equivalent pixieset file, and encourage him to look closely and see how the quality is barely any different; but even as I type this I know it's just too much hassle. The customer is always right, even when they're wrong, I'm afraid.

No they're not You only think they're perfect because you've never seen how much better they can be.

Don't even bother, honestly. You can't explain to a guy like that. Just send him the files directly, and move on with your life.

I urge you to consider the Print Sharpening Class. The new "Sharpening Procedures for Digital Files" module will rocket your business to the top of the market.